Elevate Your Support Strategy with Actionable Insights
Understanding how your customers truly feel is the cornerstone of exceptional service. The SupportCandy Satisfaction Survey Addon seamlessly integrates into your WordPress helpdesk, allowing you to capture real-time feedback the moment a ticket is resolved. Stop guessing and start knowing — turn every closed conversation into a data-driven opportunity for growth.
Key Features That Drive Results
- Instant Post-Resolution Surveys – Automatically trigger a sleek, customizable survey form as soon as a ticket is marked closed. Perfectly timed to capture genuine impressions.
- Flexible Question Builder – Craft star ratings, thumbs up/down, or open-text questions. Tailor the survey to match your brand voice and gather the metrics that matter most.
- CSAT & NPS Tracking – Easily measure Customer Satisfaction Score and Net Promoter Score. Visual dashboards transform raw data into clear, actionable trends.
- Agent Performance Reports – Pinpoint your support stars and identify coaching opportunities with individual feedback summaries. Reward excellence and address gaps instantly.
- Seamless SupportCandy Integration – No complex setup. The addon plugs directly into your existing ticket workflows, viewing permissions, and email notifications without disrupting your team.
Why Your Workflow Needs This Addon
Imagine having a direct line to your customer’s voice without extra manual effort. Use the sharp feedback to refine your knowledge base, fine-tune response scripts, or prove your team’s value to stakeholders. When a promoter leaves a glowing review, you can request a testimonial; when a detractor signals frustration, your retention team can intervene before churn. The SupportCandy Satisfaction Survey Addon isn’t just a polling tool — it’s a strategic asset that closes the feedback loop and fuels continuous improvement.
Invest in the clarity your business deserves. Add the Satisfaction Survey to your SupportCandy toolkit and turn every resolved ticket into a stepping stone for customer loyalty.
