Track Every Support Minute with Precision
Transform your helpdesk into a billing-ready support system with the SupportCandy Timer Addon. Designed exclusively for the SupportCandy WordPress ticket system, this addon lets your agents start, pause, and stop timers directly on individual tickets — turning support time into actionable, billable data. Say goodbye to guesswork and hello to accurate, per-ticket time logging that builds trust with clients and streamlines your invoicing.
Key Features That Power Your Workflow
- One-Click Timer Controls – Start, stop, and pause timers effortlessly from the ticket interface. Agents can manage multiple tickets simultaneously without ever leaving the dashboard.
- Automatic Time Logging – Every second of support work is recorded automatically, eliminating manual time entries and reducing human error.
- Billable & Non-Billable Toggle – Instantly mark time as billable or non-billable, giving you full control over what hits the invoice and what remains internal.
- Detailed Time Reports – Generate comprehensive reports filtered by agent, ticket, customer, or date range. Visual breakdowns help you measure team productivity and project profitability.
- Seamless SupportCandy Integration – The timer blends natively into the SupportCandy ticket screen and agent workflows, with zero learning curve for your team.
Why Your Business Needs the Timer Addon
If you bill clients for support hours — whether as an agency, freelance developer, or SaaS provider — the SupportCandy Timer Addon turns your ticket system into a transparent time-tracking hub. Agents stay focused on solving problems, while the addon quietly captures every minute. Clients can review logged time on their end, dramatically reducing back-and-forth disputes. For internal teams, the data reveals peak support loads and hidden inefficiencies, helping you staff smarter and meet SLAs with confidence.
Use cases include:
- Managed service providers who charge hourly maintenance fees.
- Web development shops tracking billable client communication.
- Enterprise support desks monitoring SLA compliance and agent utilization.
Ready to turn support time into revenue and insight? Add the SupportCandy Timer Addon today and start billing for every minute you work — accurately, automatically, and professionally.
