Frequently Asked Questions

BanglaDock is a trusted marketplace for 100% GPL-licensed WordPress themes and plugins. We offer premium-quality WordPress products at affordable, one-time prices. Our mission is to make professional WordPress development tools accessible to everyone—freelancers, agencies, bloggers, and developers worldwide.

Yes, absolutely. BanglaDock is completely legal and safe. All products are 100% original GPL-licensed software, legally distributed. We never host nulled, cracked, or pirated software. Every file is scanned for malware and viruses before being made available. Our site uses HTTPS encryption for secure browsing and transactions.

No! Unlike official developer sites that charge annual subscription fees, BanglaDock offers one-time payment for lifetime access. You pay once and can download the product immediately with no recurring fees. However, please note that automatic updates from the original developer are not included (but we regularly update our library).

The products we sell are distributed under the GNU General Public License (GPL), which allows redistribution. We purchase developer licenses (often at bulk rates) and then redistribute the products under the same GPL terms. This is perfectly legal and allows us to offer products at a fraction of the original price because we don't include premium support or automatic updates directly from developers.

No, BanglaDock is an independent distributor and is not affiliated, associated, endorsed by, or connected with any third-party developers or trademark holders. All product names, logos, and brands are property of their respective owners and are used solely to identify the products we offer. We're simply reselling GPL-licensed software, which is permitted under the license terms.

Due to the digital nature of our products, all sales are final. However, we do offer refunds in exceptional circumstances such as technical errors preventing download, duplicate purchases, or unauthorized transactions. Please see our Refund Policy for complete details. We always recommend contacting our support team first if you experience any issues.

GPL stands for "General Public License." It's an open-source license used by WordPress and thousands of themes and plugins. The GPL gives users the freedom to: use the software for any purpose, modify the software to suit your needs, distribute copies of the software, and distribute modified versions.

Yes, absolutely. The GPL explicitly allows redistribution, including commercial redistribution. You can sell GPL-licensed software, give it away for free, or include it in packages—as long as you respect the terms of the license (such as preserving copyright notices). Many developers actually encourage this because it helps spread their software.

Yes! One of the biggest advantages of GPL software is that there are no domain restrictions. You can use the products on unlimited websites—personal projects, client sites, or your own network of sites. There are no activation limits, license keys, or domain restrictions to worry about.

Absolutely! GPL gives you the freedom to modify, customize, and adapt the software however you need. Whether you want to change colors, add features, remove functionality, or integrate with other systems, you have full access to the source code and can modify it to suit your requirements.

Yes, the GPL requires that you preserve original copyright notices and license statements. However, you can add your own copyright to modifications. When redistributing, you must include the original license text and attribution. Most products include this automatically, but if you modify and redistribute, you should ensure compliance.

Creating an account is free and easy. Click on "My Account" or "Login" at the top of the page, then click "Register" or "Create Account". Fill in your name, email address, and choose a password. Click "Register" and you're done! You can also create an account automatically during checkout by providing a password.

To reset your password, go to "My Account" → "Login" and click "Lost your password?". Enter your email address and check your email for a password reset link. Follow the link to create a new password. If you don't receive the email within a few minutes, check your spam folder. Still having issues? Contact support for assistance.

To update your account details, log in to your account and go to "My Account" → "Account Details". Update your name, email, or password and click "Save Changes". Note: Changing your email address will require verification for security purposes.

Yes, you can request account deletion. Please email support@bangladock.com from the email associated with your account with the subject "Request Account Deletion". We'll process your request within 5-7 business days. Note that we may need to retain certain information (like transaction records) for legal and accounting purposes even after account deletion.

If you completed payment but didn't receive email, check your spam/promotions folder, verify you used the correct email address, and wait 10-15 minutes (emails can be delayed). If still nothing, log in to your account (if you created one) and check your downloads section. Contact support with your order number and we'll resend the links.

We accept a variety of payment methods: International: PayPal, Stripe (credit/debit cards). Bangladesh (Local): bKash, Nagad, Rocket. Major credit cards (Visa, MasterCard, American Express) via Stripe. All payments are processed securely through our payment partners. We never store your full credit card details on our servers.

Yes. We take security very seriously. All payment processing is handled by PCI-compliant third-party providers (PayPal, Stripe, etc.). We never store full credit card numbers on our servers. Our entire site uses SSL/TLS encryption (HTTPS) to protect data in transit. We regularly scan our systems for vulnerabilities.

Yes! After completing your purchase, you'll receive an email receipt/invoice from our payment processor. You can also access your purchase history and download invoices from your BanglaDock account dashboard. If you need a specific format for accounting purposes, just contact our support team.

Yes! We offer special pricing for agencies, developers, and customers purchasing multiple products. 5-10 products: 10% discount (auto-applied at checkout). 11-20 products: 20% discount (contact us for coupon). 21+ products: Custom pricing (email us for quote). For bulk inquiries, please contact sales@bangladock.com with your requirements.

Yes, guest checkout is available. However, we strongly recommend creating an account because you can access your purchases anytime from your dashboard, easier re-downloads if you lose files, track your order history, and faster checkout for future purchases. If you checkout as a guest, you'll still receive download links via email. Keep that email safe!

No hidden fees whatsoever. The price you see is the price you pay. Some payment processors may charge currency conversion fees depending on your bank and location, but those are beyond our control. We don't add any surprise charges to your purchase.

All prices are displayed in USD (US Dollars) by default. Your payment provider will handle currency conversion based on your location and payment method. The amount charged in your local currency may vary slightly due to exchange rates and bank fees.

After successful payment, you'll be redirected to a download page immediately. You'll also receive an email with download links. To access your downloads later, log in to your BanglaDock account, go to "My Account" → "Downloads" section, find your purchased products and click download. If you checked out as a guest, keep the email receipt—it contains your download links.

Download links typically expire after 24-48 hours for security reasons. If your link has expired, log in to your account (if you created one) and access downloads from your dashboard. If you checked out as a guest, contact support at support@bangladock.com with your order number and email used for purchase. We'll regenerate fresh download links for you.

Yes! Once you've purchased a product, you can download it multiple times from your account dashboard. There's no limit on re-downloads. This is helpful if you lose files, switch computers, or need the product for a new client site later.

This rarely happens, but if you encounter issues, try downloading again—sometimes files get corrupted during download. Use a different browser or disable download managers temporarily. Check if your antivirus is interfering. If problems persist, contact support with your order number. We'll verify the file and provide a fresh download link or alternative access.

Yes, with limitations: You get access to the version available at the time of purchase. However, we regularly update our product library with new versions as they're released by developers. When you log in to your account, you can download the latest version we have available (at no additional cost). You're not entitled to automatic updates directly from developers, but you can always get updated versions from our site.

We strive to update products within 2-5 business days after an official update is released by the developer. For popular products, updates may be available within 24-48 hours. You can check the "Last Updated" date on each product page to see when we last updated that specific item.

Currently, we don't send individual notifications for every product update. However, you can follow our Facebook page for update announcements, subscribe to our newsletter for weekly update digests, check product pages periodically for "Last Updated" dates, or log in to your account to see if newer versions are available.

No, products purchased from BanglaDock do not support automatic updates directly in your WordPress dashboard. That feature requires an API connection to the developer's servers, which requires an active subscription with them. However, you can manually update by downloading the latest version from your BanglaDock account and uploading it to your site.

We provide basic support related to download issues and account access, payment and order questions, general product information, and installation guidance (basic). We do not provide in-depth technical support, customization services, or bug fixes for the products. For advanced support, we recommend purchasing directly from the original developers.

You can reach our support team through multiple channels: Email: support@bangladock.com (primary, fastest response). Alternative Email: bangladock@gmail.com. Live Chat: Available on our website (bottom right corner). Facebook: Message us on our Facebook page. We typically respond within 2-4 hours during business hours (Mon-Fri, 9am-6pm BST).

To help us assist you quickly, please include your order number (starts with #BD-...), email address used for purchase, product name(s) involved, clear description of the issue, and screenshots (if applicable/helpful). The more details you provide, the faster we can resolve your issue.

We aim to respond to all inquiries within: Email: 2-4 hours during business days. Live Chat: Immediate (if available) or within 1 hour during business hours. Weekends: Within 24 hours (reduced staffing). During peak times (sales, holidays), response times may be slightly longer, but we always respond to every inquiry.

We offer basic installation guidance (pointing you to documentation, explaining standard installation steps). However, we do not provide custom coding or modifications, troubleshooting conflicts with other plugins/themes, or design customization services. For customization needs, consider hiring a WordPress developer or contacting the original developer for paid customization services.

Requirements vary by product. Each product page lists the minimum required WordPress version. Generally, most of our products work with WordPress 5.0 and above, with many supporting the latest WordPress 6.x versions. We recommend keeping your WordPress installation updated for best compatibility and security.

Most of our products work with PHP 7.4 or higher. An increasing number of products require PHP 8.0 or 8.1 for optimal performance. Check individual product pages for specific PHP requirements. We recommend PHP 8.0+ for best performance and security.

We strive to ensure all products are compatible with the latest WordPress versions. When a new WordPress major version is released, developers update their products, and we update our library accordingly. However, there may be a short delay between a new WordPress release and product updates. You can check each product's "Last Updated" date and compatibility notes.

If you discover a bug or security vulnerability, first check if there's a newer version available in your BanglaDock account (the issue may already be fixed). If the latest version still has issues, please report it to us at security@bangladock.com with details. We'll investigate and, if confirmed, contact the original developer and update the product as soon as a fix is available.

We offer reliable web hosting solutions including shared hosting, VPS hosting, and dedicated servers. All plans include 99.9% uptime guarantee, free SSL certificates, cPanel control panel, and 24/7 customer support. Starting at just $2.99/month.

Our SMM Panel provides social media marketing services for platforms like Facebook, Instagram, YouTube, and Twitter. We offer automatic delivery of real and active users, instant start, and 24/7 support. Services include likes, followers, views, and comments at competitive prices starting from $0.50 per 1000.

Yes! We provide custom web design and development services tailored to your business needs. Our services include responsive website design, e-commerce development, custom WordPress solutions, and web application development. Contact us for a free consultation and quote.

Our digital marketing services include Search Engine Optimization (SEO), Social Media Marketing (SMM), email marketing, content marketing, and pay-per-click advertising. We help businesses increase their online presence, drive traffic, and boost conversions with data-driven strategies.

Reseller hosting allows you to start your own hosting business with our white-label solutions. You get your own branded hosting platform with unlimited accounts, free WHMCS billing software, and 24/7 support. Perfect for agencies and entrepreneurs looking to offer hosting services to their clients.

Yes, we specialize in e-commerce development using WooCommerce, Shopify, and custom solutions. Our e-commerce websites include payment gateway integration, inventory management, mobile-optimized design, and SEO-ready architecture. Start selling online today with our professional e-commerce solutions.

You can register domains directly through our website. Simply search for your desired domain name, check availability, and complete the registration process. We offer competitive pricing for .com, .net, .org, and many other TLDs. All domains include free WHOIS privacy protection and DNS management.

We offer a wide range of PHP scripts for various business needs including content management systems, e-commerce platforms, customer relationship management tools, and custom business applications. All scripts come with source code included, easy installation, regular updates, and documentation.

Yes, we offer premium Shopify themes for e-commerce stores. Our themes feature responsive design, easy customization, SEO optimization, and fast loading speeds. Whether you're starting a new store or upgrading an existing one, we have themes that will help you stand out.

Yes, we provide custom mobile app development for iOS and Android platforms. Our services include native and cross-platform app development, UI/UX design, API integration, and app store submission assistance. Contact us to discuss your mobile app idea and get a custom quote.